okgam Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly how okgam collects, uses, stores, and protects the personal information of every registered player across the Philippines — from Manila to Mindanao.
How okgam Protects Your Data
Six core commitments we make to every Filipino player who trusts okgam with their personal information.
End-to-End Encryption
All data transmitted between your device and the okgam platform is protected using industry-standard TLS encryption. Your login credentials, financial transactions, and personal details are never sent or stored in plain text.
Data Minimisation
okgam only collects the personal information strictly necessary to operate your account, comply with Philippine regulatory requirements, and deliver a smooth gaming experience. We do not harvest data beyond what is needed.
No Unauthorised Sharing
okgam does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with regulated payment processors, licensed game providers, and authorities as required by Philippine law — nothing more.
Your Data Rights
As a registered okgam player you have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframes required under applicable law.
Secure Data Storage
Player data is stored on hardened servers protected by firewalls, intrusion detection systems, and role-based access controls. Only authorised okgam personnel with a legitimate operational need may access stored player records.
Regulatory Compliance
okgam's data practices are designed to comply with applicable Philippine privacy regulations. We cooperate fully with lawful requests from regulatory bodies and law enforcement while protecting the rights of our players.
Contents
This Privacy Policy applies to all users of the okgam platform. By registering an account or continuing to use the okgam website and mobile application, you acknowledge that you have read and understood how your personal data is handled as described in this document. Please read it carefully before proceeding.
okgam ("we," "us," "our") operates the online gaming platform accessible at okgam.net, offering Filipino players a comprehensive suite of betting and gaming products including sports betting, live casino, slots, bingo, sabong, and Happy Fishing games. As a platform serving players across the Philippines — from Metro Manila and Cebu City to Davao and beyond — we are deeply committed to protecting the privacy and personal data of every individual who interacts with our services.
This Privacy Policy sets out in clear, legally precise terms how okgam collects, processes, stores, uses, and discloses personal information in connection with the operation of the okgam platform. It applies to all registered players, prospective registrants who browse the okgam website, and any individual who contacts okgam through our support channels.
Our privacy practices are designed to align with applicable Philippine data protection requirements. We take our obligations to our players seriously, and this document reflects our genuine commitment to handling your information responsibly, transparently, and with respect for your rights as an individual.
okgam collects personal information through several channels: directly from you when you register an account or interact with the platform; automatically through your use of the website or mobile application; and from regulated third-party sources where permitted by law. The categories of information we collect include the following:
2.1 Registration & Identity Data
- Full legal name as it appears on your government-issued identification document
- Date of birth (used to verify the 21+ age requirement applicable under Philippine gaming regulations)
- Residential address, including barangay, city, province, and postal code
- Email address and Philippine mobile number
- Username and encrypted password credentials for your okgam login
- Copies of identity documents submitted during KYC verification (e.g., Philippine National ID, passport, SSS/GSIS card, driver's licence)
2.2 Financial & Transaction Data
- GCash, Maya (PayMaya), GrabPay, or bank account details associated with deposits and withdrawals
- Deposit and withdrawal transaction history, including amounts in Philippine Peso (₱), timestamps, and payment method used
- Betting and wagering history across all okgam game categories
- Bonus and promotional redemption records
- Source-of-funds declarations where requested for AML compliance purposes
2.3 Technical & Usage Data
- IP address, device type, operating system, and browser version at the time of access
- Session timestamps, pages visited, game sessions played, and in-game behaviour metrics
- Geolocation data (city/region level) derived from your IP address
- Cookies and similar tracking technologies as described in Section 6
2.4 Communications Data
- Records of your correspondence with okgam customer support, including email content, live chat transcripts, and support ticket history
- Responses to surveys, feedback forms, or promotional participation records
- Marketing preference settings and communication opt-in/opt-out records
okgam uses the personal information it collects for the following specific and legitimate purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and authentication | Identity data, login credentials |
| Age and identity verification (KYC) | Identity data, document copies |
| Processing deposits and withdrawals | Financial data, transaction data |
| Delivering gaming and betting services | Identity data, usage data |
| Fraud detection and AML compliance | Identity, financial, technical data |
| Customer support and dispute resolution | Identity, communications data |
| Responsible gaming monitoring and tools | Usage data, financial data |
| Personalised promotions and bonuses | Usage, transaction, identity data |
| Platform analytics and performance improvement | Technical and usage data |
| Legal and regulatory reporting obligations | All categories as required by law |
okgam does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where explicitly stated and permitted under applicable law.
okgam processes your personal data on the following legal grounds, depending on the specific purpose of processing:
- Contractual Necessity: Processing required to register your account, operate your okgam profile, process transactions, and deliver gaming services under the Terms & Conditions you have accepted.
- Legal Obligation: Processing required to comply with Anti-Money Laundering Act (AMLA) obligations, KYC verification requirements, tax reporting duties, and other regulatory mandates applicable under Philippine law.
- Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and general platform analytics, where such processing does not override your rights and freedoms as a data subject.
- Consent: Processing of your data for direct marketing communications, personalised offers, and optional platform features, where you have provided clear, informed, and freely given consent. You may withdraw this consent at any time through your okgam account settings.
okgam does not sell, rent, or otherwise transfer your personal data to third parties for their independent commercial purposes. However, we do share data with certain categories of recipients where operationally necessary or legally required:
- Payment Service Providers: GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other licensed Philippine payment processors receive the minimum financial data necessary to process your deposits and withdrawals securely.
- Game Content Providers: Licensed third-party game studios and providers integrated within the okgam platform may receive a player identifier and session token to deliver their game content. These providers operate under strict data processing agreements.
- Identity Verification Services: KYC and AML compliance vendors receive identity document data for the purpose of verifying your eligibility to participate in real-money gaming on the okgam platform.
- Regulatory and Law Enforcement Authorities: okgam will disclose personal data to competent Philippine authorities — including the AMLC, BIR, NPC, and law enforcement agencies — when required to do so by a lawful order, court process, or regulatory mandate.
- IT and Hosting Infrastructure Providers: Cloud hosting and IT service providers who support the operational infrastructure of the okgam platform may process data on our behalf under contractual data processing agreements that impose equivalent privacy and security obligations.
The okgam website and mobile application use cookies and similar tracking technologies to ensure the platform functions correctly, to analyse usage patterns, and to deliver a personalised experience to registered players. The following categories of cookies are used on the okgam platform:
- Strictly Necessary Cookies: Required for the platform to operate. These include session authentication tokens, security cookies, and load-balancing identifiers. These cannot be disabled without affecting platform functionality.
- Functional Cookies: Remember your preferences such as language settings, last-used game category, and responsible gaming limit configurations across sessions.
- Analytics Cookies: Collect aggregated, anonymised data about how players navigate and use the okgam platform, enabling us to identify performance bottlenecks, improve UX flows, and prioritise feature development.
- Marketing & Personalisation Cookies: Used with your consent to deliver relevant promotional content and personalise bonus offers based on your gaming preferences and history. These can be opted out of through your account settings.
You can manage cookie preferences through your browser settings at any time. Disabling certain cookie categories may impact the functionality of specific okgam platform features. For full details on the cookies we use, please refer to our Cookie Settings panel accessible from the okgam website footer.
okgam retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable Philippine legal and regulatory obligations. The following general retention periods apply:
- Active Account Data: Retained for the full duration of your registration on the okgam platform and for a minimum period following account closure as required by our regulatory and AML obligations.
- Transaction Records: Financial transaction records — including deposit, withdrawal, and betting history — are retained for a minimum of five (5) years from the date of the transaction in accordance with Philippine AML reporting requirements.
- KYC Documents: Identity verification documents are retained for the period required by applicable Philippine law governing record-keeping obligations for regulated gaming operators.
- Support & Communications Records: Customer support correspondence is retained for a minimum of two (2) years from the date of last interaction, to enable accurate dispute resolution and service continuity.
- Marketing Consent Records: Records of consent and opt-out preferences are retained indefinitely to demonstrate compliance with applicable consent obligations.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data subject's identity.
okgam implements a multi-layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:
- TLS 1.3 encryption for all data in transit between player devices and okgam servers
- AES-256 encryption at rest for all stored sensitive personal and financial data
- Multi-factor authentication (MFA) enforcement for all okgam staff accessing player data systems
- Role-based access controls (RBAC) limiting data access strictly to personnel with an operational need
- Continuous intrusion detection and real-time security monitoring across all platform infrastructure
- Regular independent security audits and penetration testing of the okgam platform
- Formal data breach response procedures with defined timelines for player notification and regulatory reporting
While okgam employs industry-leading security practices, no online platform can guarantee absolute immunity from security threats. In the event of a data breach that is likely to affect your rights, okgam will notify affected players without undue delay and in accordance with applicable notification obligations under Philippine law.
As an okgam player whose personal data is processed by us, you hold the following rights in respect of your personal information. To exercise any of these rights, submit a written request to our support team at [email protected]:
- Right to Access: Request a copy of all personal data okgam holds about you, including the purposes for which it is processed and the categories of third parties with whom it has been shared.
- Right to Rectification: Request correction of any inaccurate or incomplete personal data in your okgam account profile. Minor corrections (name spelling, address updates) can often be made directly through your account settings.
- Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to okgam's overriding legal and regulatory retention obligations.
- Right to Restriction: Request that okgam restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its use for a specific purpose.
- Right to Data Portability: Request a machine-readable copy of the personal data you have provided to okgam, where technically feasible and where processing is based on your consent or contractual necessity.
- Right to Object: Object to the processing of your personal data for direct marketing purposes or for purposes based on okgam's legitimate interests. We will honour marketing opt-out requests promptly.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing.
okgam will respond to all data rights requests within thirty (30) days of receipt. In complex cases requiring extended review, we will notify you of the expected timeline. There is no fee for exercising your privacy rights unless a request is manifestly unfounded or excessive.
The okgam platform is strictly restricted to individuals who are at least 21 years of age, in compliance with the minimum age requirement for casino-style real-money gaming in the Philippines. okgam does not knowingly collect, solicit, or process personal data from any person under the age of 21.
Age verification is performed at the point of registration and reinforced through the KYC process. If okgam discovers or is informed that personal data belonging to a person under 21 years of age has been collected, we will immediately suspend the relevant account, delete or restrict the associated personal data, and report the incident in accordance with applicable Philippine regulatory obligations.
The okgam platform integrates with licensed third-party services — including game studios, payment processors, and identity verification providers — that are necessary to deliver the full range of gaming and account management features available to Filipino players. Where such integrations involve the processing of your personal data, okgam ensures that all third-party processors are bound by contractual data processing agreements that impose privacy and security standards consistent with this Privacy Policy.
okgam is not responsible for the privacy practices of independently operated third-party platforms or services that are not directly under our control. Players who choose to use third-party payment applications (such as GCash or Maya) in connection with their okgam account should review those providers' own privacy policies to understand how their data is handled within those external services.
The okgam platform does not contain links to external third-party websites, social media platforms, or advertising networks in ways that would result in the unsolicited transfer of your personal data to those external parties.
okgam reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, platform operations, or applicable Philippine privacy law. Material changes to this Privacy Policy will be communicated to registered players via email notification and/or a prominent notice on the okgam platform prior to the effective date of the change.
The version of this Privacy Policy currently published on the okgam website constitutes the operative policy governing the processing of your personal data. The effective date displayed at the top of this page indicates when the current version came into force.
Your continued use of the okgam platform following notification of a material change constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the okgam platform and submit an account closure request before the effective date of the change.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way okgam handles your personal data, please reach out to our dedicated privacy support team:
- Email: [email protected]
- Subject Line: Privacy Request — [Your Account Username]
- Response Time: Within 30 days for data rights requests; within 24–48 hours for general privacy inquiries
- Support Hours: 24 hours a day, 7 days a week
For concerns related to responsible gaming, self-exclusion, or problem gambling support resources available to Filipino players, please visit our Responsible Gaming page.
okgam will never ask you to provide your full password, PIN, or OTP via email or any other channel. If you receive a communication claiming to be from okgam that requests such credentials, treat it as fraudulent and report it immediately to [email protected].
21+ Only — Responsible Gaming Applies. The okgam platform is strictly for players aged 21 years and above. If you believe your gaming habits are becoming a concern, please visit our Responsible Gaming page for self-exclusion tools, deposit limit controls, and support resources available to Filipino players nationwide.
Your Privacy Is Protected at okgam
Now that you understand how okgam safeguards your personal data, you can enjoy every game, bet, and transaction with complete confidence. Join hundreds of thousands of Filipino players across Manila, Cebu, Davao, and beyond — all playing on a platform that takes privacy seriously.