okgam Terms & Conditions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "okgam," "we," "us," "our" refers to the okgam platform and its operating entity, including all affiliated services, tools, and content made available at okgam.net.
• "Player," "you," "your" refers to any individual who accesses, registers on, or uses the okgam platform in any capacity.
• "Platform" refers to the okgam website, mobile application, and all associated gaming, betting, and account management services.
• "Account" refers to a registered player account on the okgam platform, including the associated wallet balance, player profile, and transaction history.
• "Real Money Gaming" refers to any wager, bet, or stake placed using actual funds deposited into an okgam account, excluding free-play or demo modes where applicable.
• "Bonus Funds" refers to any promotional credits, free bets, or matching amounts granted by okgam and subject to separate wagering conditions before withdrawal eligibility is established.
• "Wagering Requirement" refers to the number of times a bonus amount must be staked on eligible games before the resulting winnings may be withdrawn from the okgam account.
• "KYC" refers to Know Your Customer verification procedures, including identity document submission, used by okgam to confirm player eligibility and comply with anti-money laundering obligations.

By accessing or using the okgam platform in any manner — including browsing the website, creating an account, making a deposit, placing a wager, or downloading the okgam mobile application — you expressly agree to be bound by these Terms & Conditions and all policies incorporated herein by reference, including the Privacy Policy and the Responsible Gaming Policy.

These Terms & Conditions constitute a legally binding agreement between you and okgam. If you are accessing the platform on behalf of another person or entity, you represent and warrant that you have full authority to bind that person or entity to these terms.

To register and maintain an active account on the okgam platform, you must at all times satisfy the following eligibility requirements:

1. You are at least 21 years of age. This is the minimum legal age for participation in casino-style real-money gaming in the Philippines as mandated under applicable regulations.
2. You are a natural person and a legal resident of the Philippines or otherwise permitted by the laws of your jurisdiction to access and use online gaming services.
3. You are not on any self-exclusion list maintained by okgam or any related regulatory body.
4. You are not a director, employee, agent, contractor, or immediate family member of any person employed by okgam or its affiliated entities.
5. You are accessing the platform voluntarily, for personal entertainment purposes, using funds that are not derived from unlawful activity.
6. You do not have more than one active okgam account registered in your name, identity document number, or household.

To access real-money gaming services on okgam, you must complete the registration process by providing accurate, complete, and up-to-date information including your full legal name, date of birth, residential address, email address, and mobile number registered in the Philippines.

You are responsible for maintaining the accuracy of your account information at all times. okgam reserves the right to request supporting documentation — including a government-issued ID, proof of address, or source-of-funds declaration — at any stage of the account lifecycle as part of its KYC and AML compliance obligations.

• Each individual is permitted to maintain only one (1) registered account on the okgam platform. Duplicate accounts will be merged or suspended, and any balances held therein may be forfeited.
• You are solely responsible for maintaining the confidentiality of your okgam login credentials. You must not share your username, password, or one-time authentication codes with any third party.
• okgam will never contact you by phone, email, or chat to request your full password. Any such request should be treated as fraudulent and reported immediately.
• All activities conducted through your okgam account using your login credentials are presumed to have been authorized by you and are your full legal and financial responsibility.

Account registration on okgam is free of charge. No fee is imposed for creating, maintaining, or closing a player account.

okgam accepts deposits through the following approved payment channels available to Filipino players: GCash, Maya (formerly PayMaya), GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, and 7-Eleven CLiQQ cash-in. All transactions are denominated in Philippine Peso (PHP / ₱).

• Minimum deposit amounts vary by payment method and are displayed at the time of transaction. Maximum deposit limits may be applied at the platform or payment provider level.
• Deposits must be made from payment accounts or instruments registered in your own name. Third-party deposits are strictly prohibited and will result in account suspension pending investigation.
• okgam does not accept cash deposits, cryptocurrency, or any payment method not listed as an approved channel on the platform.
• Deposit funds are credited to your okgam account balance upon successful confirmation from the relevant payment provider. In the case of delays caused by third-party payment systems, okgam cannot be held liable for the resulting downtime.
• okgam does not charge fees on standard player deposits; however, your payment provider may impose its own transaction fees, which are your responsibility.

Withdrawal requests may be submitted through the okgam account dashboard at any time, subject to the following conditions:

• Your account must have successfully completed KYC verification before any withdrawal request exceeding the platform's minimum threshold will be processed.
• Withdrawals will only be processed to a payment account registered in the same name as your okgam account. Withdrawals to third-party accounts are not permitted under any circumstances.
• Any active bonus funds subject to incomplete wagering requirements are not eligible for withdrawal until the applicable wagering conditions have been fully satisfied.
• Standard withdrawal processing times are one (1) to three (3) business days, subject to payment provider timelines. okgam is not liable for delays attributable to third-party payment systems.
• okgam reserves the right to conduct additional verification checks on withdrawal requests of significant value, or where suspicious activity has been flagged on the account.
• In the event that a withdrawal is found to have been funded by fraudulent deposits or unauthorized payment activity, okgam reserves the right to reverse the withdrawal and report the matter to relevant authorities.

From time to time, okgam offers promotional bonuses including deposit match bonuses, free bets, cashback offers, reload bonuses, and tournament prizes. All promotional offers are subject to the specific terms published on the relevant promotion page at the time of offer, which are incorporated into these Terms & Conditions by reference.

• Bonus funds are separate from real-money deposits and must satisfy the stated wagering requirement before any winnings derived from bonus play become withdrawable.
• Unless otherwise stated, wagering requirements apply to the bonus amount only. Minimum odds or game contribution rates may apply and are stated in individual promotion terms.
• Each promotion is available to eligible players once unless expressly stated otherwise. Attempting to claim a promotion multiple times using different accounts, devices, or payment methods constitutes bonus abuse.
• okgam reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Players will be notified of material changes through the platform.
• Bonuses have an expiry period stated in each promotion's terms. Bonus funds and associated winnings not used within the expiry window will be forfeited automatically.

All games and betting products available on the okgam platform are governed by individual game rules published within each game interface or product section. In the event of a conflict between individual game rules and these Terms & Conditions, the specific game rules shall prevail for matters relating to game mechanics, and these Terms & Conditions shall prevail for matters relating to accounts, payments, and conduct.

• All bets placed on the okgam platform are final once confirmed. Bets cannot be cancelled, modified, or reversed after placement except where explicitly permitted under the relevant product rules (e.g., cash-out functionality in sports betting where available).
• In the event of a technical failure, disconnection, or system error during an active game session, the outcome of the interrupted game will be determined by the server-side game state recorded at the time of the interruption.
• Malfunction of any game software voids all pays and plays associated with the malfunction. okgam will not honor wagers or payouts that result from a demonstrable software error.
• okgam reserves the right to void bets, withhold winnings, and suspend accounts where the integrity of a game, match, or event is deemed to have been compromised by match-fixing, insider information, or other corrupt activity.

The following activities are strictly prohibited on the okgam platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and where appropriate, referral to law enforcement authorities:

• Registering more than one (1) account per person, household, or shared device or IP address.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any interaction with okgam customer support.
• Using the okgam platform to launder money or process funds derived from unlawful activity, in violation of Philippine Anti-Money Laundering Act (AMLA) provisions.
• Deploying automated betting software, bots, scripts, or any form of artificial intelligence to gain an unfair advantage over other players or the platform itself.
• Colluding with other players to manipulate game outcomes, exploit system errors, or circumvent game rules.
• Using a VPN, proxy server, or other IP-masking technology to circumvent geographic restrictions or platform security measures.
• Engaging in abusive, threatening, discriminatory, or harassing conduct toward okgam staff or other players through any platform communication channel.
• Attempting to reverse-engineer, decompile, or interfere with the technical operation of the okgam platform, its APIs, or any connected third-party systems.

All content on the okgam platform — including but not limited to the okgam brand name, logo, game interfaces, graphics, text, audio, software code, and promotional materials — is the exclusive intellectual property of okgam or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the okgam platform solely for personal, non-commercial gaming purposes in accordance with these Terms & Conditions. This licence does not include the right to reproduce, distribute, publicly display, modify, or create derivative works from any okgam content.

Any unauthorized use of okgam's intellectual property — including screen-scraping, data harvesting, reproducing okgam branding in third-party materials, or redistributing game content — constitutes a material breach of these Terms & Conditions and may give rise to civil and criminal liability under applicable Philippine law.

okgam collects, processes, stores, and shares personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection and processing of your personal data as described in the okgam Privacy Policy.

okgam may be required to disclose player data to relevant regulatory and law enforcement authorities under Philippine law, including in connection with Anti-Money Laundering Act (AMLA) compliance, taxation obligations, or court orders. Such disclosures will be made in strict accordance with applicable legal requirements.

You have the right to access, correct, and request deletion of your personal data held by okgam, subject to legal retention obligations. Please refer to the Privacy Policy for full details on how to exercise your data rights.

okgam is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. Real-money gaming carries inherent financial risk and should be approached as a form of entertainment — not as a means of generating income or recovering financial losses.

The following responsible gaming tools are available to all registered okgam players:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit into your okgam account.
• Wager Limits: Restrict the maximum amount you may stake per bet or per session across any game category.
• Session Time Reminders: Receive alerts after a defined period of continuous play to help you manage your gaming time effectively.
• Cooling-Off Periods: Temporarily suspend access to your okgam account for a defined period of between one (1) day and six (6) weeks.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the okgam platform. During a self-exclusion period, all deposits and logins are blocked.

To the fullest extent permitted by applicable law, okgam shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from technical failures, payment processing errors, or unauthorized account access caused by your failure to maintain credential security.
• Interruption or unavailability of the platform due to scheduled maintenance, force majeure events, third-party service outages, or regulatory action.
• Decisions made by game software or random number generators, which are certified by independent testing laboratories and operate independently of okgam's direct control.
• Loss of anticipated winnings, bonuses, or promotional benefits resulting from account suspension due to breach of these Terms & Conditions.

Nothing in these Terms & Conditions shall limit okgam's liability for death or personal injury caused by gross negligence, or for fraudulent misrepresentation, to the extent such limitations are prohibited under Philippine law.

You may close your okgam account at any time by submitting a written request through the platform's support channels. Account closure requests will be processed within five (5) business days, subject to any pending withdrawal reviews or compliance checks.

okgam reserves the right to suspend or permanently terminate your account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions or any platform policy incorporated herein.
• Conduct that okgam reasonably believes to constitute fraud, money laundering, match-fixing, or any other criminal activity.
• Failure to complete required KYC verification within the time period specified by okgam.
• Discovery that the account holder is under 21 years of age or otherwise ineligible to participate in real-money gaming under applicable law.
• Regulatory instruction or legal obligation requiring okgam to restrict or terminate access for specific players or player categories.

Upon account closure for cause, okgam reserves the right to forfeit any bonus balances and to withhold funds pending resolution of any outstanding investigations or disputes.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of the Philippines, without prejudice to any applicable regulatory dispute resolution mechanisms.

okgam operates its online gaming platform in compliance with applicable Philippine gaming regulations. Players are responsible for ensuring that their participation in online gaming is lawful under the laws of their specific jurisdiction of residence.

okgam reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the platform no less than seven (7) days prior to the effective date of the change, except where immediate amendment is required for regulatory compliance or security reasons.

Your continued use of the okgam platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with the amended terms, you must close your account before the effective date of the change.

The version of these Terms & Conditions currently published on the okgam platform at any given time is the operative version governing your use of the platform. Prior versions are superseded in their entirety upon publication of an updated version.

If you have any questions, concerns, or complaints relating to these Terms & Conditions or your use of the okgam platform, please contact our support team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 24–48 hours for standard inquiries

For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please visit our dedicated Responsible Gaming page where additional guidance and Philippine-based support resources are available.